Haiwa essentials
Shipping & Returns
Last updated: September 2026
Shipping
Delivery charges vary based on your delivery location and will be communicated to you when you place your order via WhatsApp. We ship from Malappuram, Kerala.
We make every effort to dispatch orders within 1 business day of confirmation. Delivery timelines are estimates and may vary due to courier delays or public holidays.
Returns & Refunds
We take pride in the quality of our products. If you receive a damaged, defective, or incorrect product, please contact us on WhatsApp within 48 hours of delivery with a photo of the issue.
Eligible claims will be resolved with a replacement or refund at our discretion. We do not accept returns for products that have been opened and consumed (except in cases of quality issues).
Contact for Shipping Issues
Reach us on WhatsApp at +91 97469 83455. We typically respond within a few hours.
Questions? Contact us on WhatsApp